AI Conversation Intelligence Platform
Automatically transcribe, analyze, and extract insights from every customer interaction. Transform calls, chats, and meetings into actionable business intelligence with advanced AI technology.
100%
Coverage
27+
Languages
10x
Faster Analysis
The ENEI.AI Methodology
A continuous cycle of conversation intelligence that drives business growth
Our proven methodology transforms how you understand and optimize customer communications
Evaluate
Analyze every conversation with AI-powered quality assessment, sentiment detection, and compliance monitoring
Navigate
Discover insights, patterns, and trends across all customer interactions to guide strategic decisions
Impact
Drive measurable business results with improved customer satisfaction, team efficiency, and revenue growth
Enhance
Improve team performance with targeted coaching, training, and process optimization based on data
ENEI.AI
Continuous Cycle
What We Do
enei.ai is an AI-powered platform that automatically analyzes all your customer conversations - phone calls, video meetings, chat messages, and more. We use advanced machine learning to transcribe audio, detect sentiment, score quality, and extract actionable insights.
Integrate with your telephony system, chat platform, or CRM and the system automatically collects and analyzes every conversation in real-time. Our AI processes the content in 27+ languages, providing detailed analysis including transcriptions, sentiment scores, compliance checks, and custom evaluation criteria tailored to your business needs.
What Our AI Extracts From Your Conversations
Full Transcriptions
Accurate speech-to-text conversion in 27+ languages with speaker identification and timestamps. Perfect for documentation and searchability.
Sentiment Analysis
Real-time emotion detection and tone analysis throughout the conversation. Identify customer satisfaction, frustration, or confusion automatically.
Quality Scoring
Automated evaluation based on your custom criteria. Score agents on script adherence, professionalism, problem resolution, and more.
Smart Summaries
AI-generated conversation summaries highlighting key topics, action items, customer objections, and important decisions made during the interaction.
AI Capabilities
Multi-language transcription and analysis (27+ languages)
Custom scoring criteria tailored to your business requirements
Real-time sentiment and emotion detection
Automatic extraction of key phrases, topics, and action items
Compliance monitoring for regulatory requirements
Identification of follow-up tasks and commitments
Why Quality Assurance Matters
Understanding the importance of conversation quality monitoring in modern business
What is Call Quality Assurance?
Call Quality Assurance (QA) is the systematic process of monitoring, evaluating, and improving customer interactions across all communication channels. It involves reviewing conversations between your team and customers to ensure they meet established quality standards, compliance requirements, and customer service expectations.
Traditionally, QA teams manually listen to recorded calls, score them against evaluation criteria, provide feedback to agents, and identify training opportunities. However, this manual process has significant limitations in scale, consistency, and speed.
Why Companies Need Quality Assurance
QA is not optional - it's essential for business success and customer satisfaction
Maintain Service Quality
Ensure every customer interaction meets your quality standards. Identify and address issues before they impact customer satisfaction and retention.
Identify Training Needs
Discover skill gaps, coaching opportunities, and best practices. Use real conversation data to create targeted training programs that improve team performance.
Ensure Compliance
Monitor adherence to regulatory requirements, company policies, and industry standards. Reduce legal risks and avoid costly compliance violations.
Extract Customer Insights
Understand customer needs, pain points, objections, and expectations. Use conversation data to improve products, services, and customer experience.
Measure Performance
Track agent and team performance over time. Identify top performers, recognize excellence, and address underperformance with data-driven feedback.
Mitigate Business Risks
Detect potential issues early, prevent escalations, and protect brand reputation. Monitor for sensitive topics, complaints, and customer dissatisfaction.
Traditional QA Challenges
Manual quality assurance processes face significant limitations that prevent companies from achieving comprehensive monitoring:
Time-consuming manual reviews limit coverage to 1-5% of interactions
Random sampling misses critical conversations and emerging issues
Inconsistent scoring due to human bias and varying interpretations
High cost of QA specialists restricts team size and scalability
Slow feedback loops delay coaching and issue resolution
Quality standards vary between reviewers and over time
The Solution: AI-Powered Quality Assurance
Modern AI technology enables 100% coverage, consistent scoring, instant feedback, and extraction of valuable business intelligence from every conversation.
Beyond Traditional Quality Assurance
More than call center QA - we analyze all communication channels to extract business intelligence and customer insights.
Unlike traditional QA platforms limited to phone calls, enei.ai processes calls, chats, video meetings, and more. We don't just score quality - we extract valuable information, understand customer intent, identify trends, and provide actionable intelligence. You control how conversations are analyzed through fully customizable prompts and criteria.
You Control the Analysis
Create custom evaluation prompts, define your own scoring criteria, and determine what insights matter for your business. The platform adapts to your needs, not the other way around.
Extract Business Intelligence
Beyond quality scores, extract customer intents, pain points, feature requests, competitive mentions, objections, and opportunities directly from conversations.
Team Empowerment
Agents can appeal scores with context, managers see cross-channel performance, and teams collaborate on improvement initiatives with role-based access.
Why Teams Choose enei.ai
See how we compare to traditional QA platforms that only monitor phone calls
| Feature | enei.aienei.ai | Traditional QATypical platforms |
|---|---|---|
| Custom analysis prompts - you control criteria | ||
| AI assistant for building analysis scripts | ||
| Multiple scripts for different communication types | ||
| Multi-language support | 27+ | |
| User roles and permissions | ||
| Insights and intelligence extraction | ||
| Phone calls analysis | ||
| Chat and messaging analysis | ||
| Video meetings analysis | ||
| Voice emotion analysis (true emotions) | ||
| Advanced analytics and reporting | ||
| Agent appeal system for scores | ||
| Platform integrations | 10+ | |
| Webhooks and API access | ||
| Real-time notifications |
Full Flexibility & Control
With enei.ai, you define what matters. Customize analysis scenarios, create department-specific criteria, and adapt the platform to your unique business processes.
See the Platform in Action
Explore how enei.ai empowers teams with AI-driven analysis, customizable workflows, and actionable insights
AI Script Builder
Use AI to create analysis scenarios by providing necessary details. Our AI leverages best practices to build a comprehensive analysis script tailored to your specific needs, saving hours of manual configuration.
Powerful Features for Every Communication Channel
Comprehensive analysis across all customer touchpoints
Omnichannel Analysis
Analyze calls, chats, video meetings, and emails in one unified platform
Advanced AI Processing
Multi-language transcription, sentiment analysis, and custom scoring
Seamless Integrations
Connect with telephony systems, CRMs, chat platforms, and more
Real-Time Analytics
Performance dashboards, trend analysis, and compliance monitoring
Team Collaboration
Change requests, department mapping, and access controls
Workflow Automation
Bulk processing, scheduled analysis, and automated notifications
Built for Every Team
See how different teams use enei.ai to improve performance
Contact Centers
Monitor 100% of interactions across all channels
Analyze calls, chats, and emails in one platform
Compare agent performance across channels
Identify training needs automatically
Optimize channel routing strategies
Why Choose enei.ai?
Transform your customer conversations into competitive advantage
10x Faster Reviews
Analyze conversations in minutes, not hours
100% Coverage
Every interaction analyzed, not just samples
Up to 90% Cost Reduction
Automate quality assurance workflows
30% Performance Boost
Data-driven coaching and training
All Channels
Unified view across all communication types
Multi-Language
Support for 27+ languages
Seamless Integrations
Connect with your existing tools and workflows
Telephony
Chat Platforms
Cloud Storage
Reporting
Notifications
Binotel
TelephonyDirect integration with Binotel phone system for automatic call analysis
Kyivstar
TelephonyConnect with Kyivstar telephony platform for seamless call processing
Unitalk
TelephonyIntegrate with Unitalk communication platform for comprehensive conversation analysis
Ringostat
TelephonyIntegrate Ringostat's AI-powered business phone and call tracking platform for advanced analytics
Intercom
Chat PlatformsAnalyze customer support conversations from Intercom chats
HelpCrunch
Chat PlatformsImport and analyze HelpCrunch chat conversations
SendPulse
Chat PlatformsConnect SendPulse chat conversations for analysis
Google Drive
Cloud StorageSync recordings from Google Drive folders automatically
Google Sheets
ReportingExport analysis results to Google Sheets automatically
Telegram
NotificationsReceive real-time notifications and reports via Telegram
More integrations coming soon - request yours!
Simple, Transparent Pricing
Pay only for what you use. No hidden fees, no long-term contracts.
Start
$140
per month
Included units: 2000
$0.08 per minute
AI analysis
Email support
Standard integrations
Start 3 month
3 month
$210
per month
Included units: 3000
$0.08 per minute
AI analysis
Email support
Standard integrations
Priority support
All integrations
AI-powered insights
Pro
$300
per month
Included units: 5000
$0.07 per minute
AI analysis
Email support
Standard integrations
Priority support
All integrations
AI-powered insights
Custom integrations
Dedicated support
Max
$500
per month
Included units: 10000
$0.06 per minute
AI analysis
Email support
Standard integrations
Priority support
All integrations
AI-powered insights
Custom integrations
Dedicated support
Scale
$900
per month
Included units: 20000
$0.05 per minute
AI analysis
Email support
Standard integrations
Priority support
All integrations
AI-powered insights
Custom integrations
Dedicated support
Enterprise
Custom solutions for large organizations
Custom
Volume discounts
Dedicated support
Custom integrations
SLA guarantees
Advanced security
On-premise deployment
Custom AI models
Training & onboarding
How It Works
Get started in minutes, see results immediately
Connect Your Systems
Integrate with your existing telephony, chat, or CRM platforms
Our platform supports direct API integrations with major communication systems. Set up automatic collection of all conversations without manual intervention.
Binotel, Ringostat, Kyivstar telephony integration
Telegram, Intercom, SendPulse chat platforms
Google Drive, Google Sheets for data sync
Configure Analysis
Define custom evaluation criteria and quality standards
Create custom prompts and scoring criteria tailored to your business needs. Set up department-specific rules, compliance requirements, and performance metrics.
Custom quality checklists for different call types
Compliance monitoring for regulated industries
Performance scoring based on your KPIs
Automatic Processing
AI analyzes every conversation in real-time as they happen
Our AI automatically transcribes, analyzes sentiment, evaluates quality, and extracts insights from every interaction. Processing happens in the background without any manual work.
Real-time transcription in 27+ languages
Sentiment analysis and emotion detection
Quality scoring based on your custom criteria
Get Insights & Optimize
Access unified analytics and actionable insights across all channels
View comprehensive dashboards, generate reports, identify trends, and track team performance. Use insights to improve training, optimize processes, and enhance customer experience.
Performance dashboards for managers
Trend analysis and pattern recognition
Actionable recommendations for improvement
Team Behind enei.ai
enei.ai was born inside Ringostat — an AI-powered business phone and marketing performance platform, part of the FRACTAL group. Our founders and product team have spent years shaping how businesses communicate, analyze, and improve customer interactions.
We're combining deep experience in AI, conversation analytics, and sales enablement to build a platform that doesn't just measure — it enhances every conversation.
Oleksandr Maksymeniuk
Founder & Head of AI
Head of AI at Ringostat, leading development of speech analytics, quality automation, and applied machine learning systems. Drives the AI research and product direction of enei.ai.
Konstantin Cherviakov
Co-Founder & Product Vision Lead
CRO at Ringostat, where he's spent over 11 years building and scaling data-driven sales processes. Defines how enei.ai delivers measurable impact through conversation intelligence.
Andrii Pletiukhov
Product Manager
Oversees learning and enablement features of enei.ai. Brings expertise from the education technology field, shaping how the platform not only analyzes but helps people grow.